Exchange and return

Are you not satisfied with your order? We find that's very unfortunate and we would like to hear what we can do to satisfy you.

You can return your order up to 14 days and we will ensure that the purchase amount is received within 5 working days of receiving the return on your account stands.

Easy return in 3 simple steps

Step 1: Complete the return form.

Download here the return form (in Dutch) and complete it completely. You will find the English return form at the bottom of the page.

Step 2: Send your order.

Send the articles together with the completed return form to the address on the return form. Make sure you provide the package with a Track and Trace code. As a sender, you are responsible and we do not want misunderstandings to arise. Return costs are for your own account.

Step 3: Receive another Rose Bear or the purchase amount back to your bank account.

If we have received the package please make sure we ensure that the purchase amount is in your bank account within 5 working days.