Exchange and return

Are you not satisfied with your order? We think that is a great pity and we would like to hear what we can do to satisfy you.

You can return your order for up to 14 days and we will ensure that the purchase amount is on your account within 5 working days after receipt of the return shipment.

Easy returns in 3 simple steps

Step 1: Fill in the return form. Download the return form and fill it in completely.

Step 2: Send your order. Send the items together with the completed return form to the address on the return form. Make sure you provide the package with a Track and Trace code. As a sender you are responsible and we do not want any misunderstandings to arise. Return costs are for your own account.

Step 3: Receive another Rose Bear or the purchase amount back to your bank account.

When we have received the package, we will ensure that the purchase amount is back in your bank account within 5 working days.